Client Feedback Form

Please answer the questions provided below and help Holtsford Gilliland Higgins Hitson & Howard, P.C. serve our clients better.

Did the Firm promptly return your telephone calls?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Did the Firm continually send correspondence to update you on the status of the claim resolution?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Did the Firm respond to your written inquiries or emails?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Did the Firm's report or replies address your specific questions or concerns?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Did the Firm give you a straight answer?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Did the Firm meet all filing deadlines?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Were the responsive pleadings and motions drafted in a professional manner?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Did the Firm adhere to your litigation guidelines?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Did the Firm continually keep you up-to-date with important case developments, significant changes, deadlines, and trial dates?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Did the Firm handle your claim with a sense of urgency?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Was the Firm's web site and particularly the Claims Analysis Center helpful to you?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
Has the Firm ask you how can we help you achieve your goals and exceed your expectations?	1 - Unsatisfactory 2 3 4 5 - Average 6 7 8 9 10 - Exceeds Expectations
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